Free Shipping Promotion:
Shipping costs for our business are typically around $10 for accessories can range and up to $450 for larger items.
However, for a limited time only, we are offering free shipping on all products to the lower 48 states in the U.S.
No minimum order required!
If you would like an order shipped to anywhere else in the world, please email us at firstname.lastname@example.org, and we will gladly work something out with you!
Outdoor Cooking Pros reserves the right to cancel this offer at anytime
After you place your order, you will receive a confirmation email.
This means that we have received your order in our system.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and ready for shipment.
If your item happens to be on backorder or is otherwise unavailable, we will let you know via email OR phone. You will have the choice to wait for your order or cancel your order. Once your item(s) are available for immediate shipment, we will ship the order.
Your order will ship within the lead time we have posted on the product page. Generally, most orders will ship within 1 - 3 business days.
We will email you tracking information within 24 hours of your order leaving the warehouse. If you do not receive tracking information from us by 3 days after the lead time posted on the product page has elapsed, feel free to follow up with us at email@example.com.
Most orders will be shipped by FedEx or UPS. Small items may be delivered by the US Postal Service or by the US Postal Service via FedEx SmartPost or UPS Surepost.
Larger items may be delivered via FedEx Ground, FedEx Home Delivery, UPS Ground, or Truck Freight. Items shipping via Truck Freight are clearly marked on our website and catalogue. Some special orders may require 2 to 6 weeks depending on the item.
Some large or heavy items require additional shipping and handling charges due to the bulky nature of these products. If an item requires additional shipping and handling charges we will clearly mark this requirement on our website and in our catalogue. In most cases, we charge a "flat" rate to ship these items.
Free shipping applies to orders shipped to a final destination within the contiguous 48 states of the United States.
Certain items do not qualify for free shipping regardless of order total. Items that do not qualify for free shipping will be clearly marked on our website.
Outdoor Cooking Pros reserves the right to cancel this offer at any time. Delivery to rural or extended areas, special order, & Truck Freight shipments may take extra days to arrive. Please call (888) 303-7767 for details.
International Orders (except Canada) require special processing. When you are entering an International Order, please complete all the necessary information.
We will get a shipping quote from one of our International shippers. We will contact you with the final charges for approval.
The order will not be shipped or charged unless it is confirmed by you.
Please note: You will be responsible for any applicable taxes and/or duties that will need to be paid upon delivery.
We do not ship directly to Canada, however, we will ship to a US-based freight forwarder of your choice! We recommend you first contact the desired freight forwarder to obtain their shipping and receiving processes.
You will be responsible for all duties and tariffs on Canadian shipments, along with coordinating with the freight forwarder for delivery to final destination. Please call (888) 303-7767 for assistance, otherwise enter the shipping address provided by your US-based freight forwarder.
ALL SHIPMENT SHOULD BE INSPECTED AT THE TIME OF DELIVERY. DAMAGED PACKAGES SHOULD BE REFUSED. If you notice any damage, you should note it on the freight bill when signing for delivery.
If your product is defective or sustains damage during shipping, please contact us at firstname.lastname@example.org right away.
Remember to keep all the original packaging for any items that need to be returned. All returns need to be authorized by our customer service department prior to being processed.
If delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill.
After contacting the carrier, please call Outdoor Cooking Pros Customer Service at (888) 303-7767 for further assistance with the damaged shipment.
Please note, signing for your delivery without noting any damages or inability to inspect the delivery on the relevant paperwork legally states that you have received your freight in good condition and Outdoor Cooking Pros cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
Leaving a note or instructions for the driver is considered to be the same as signing for your products in good condition. If you authorize the freight company to leave freight without a signature, Outdoor Cooking Pros cannot be held liable for any damages, missing pieces, etc. that may be incurred as a result of this decision.
If you choose to sign for a visibly damaged order please note on the relevant paperwork that you are signing for a damaged package; however, Outdoor Cooking Pros cannot be held liable for any damages or missing pieces for accepted via signature delivery.